Getting the Right Help at the Right Time: 988 vs. 911

Many people are still unsure about the difference between 988 and 911.

988 connects you to the national Suicide & Crisis Lifeline. In 2022, the former 10-digit number transitioned to the easy-to-remember 3-digit 988, with expanded federal funding through SAMHSA.

988 is free, confidential, and available for anyone experiencing emotional distress, substance use concerns, or thoughts of suicide. Trained counselors can de-escalate crises, create safety plans, and connect people to local treatment and support. They also help those worried about a loved one. Callers do not have to give their name, and their exact location is not visible.

About 94% of 988 calls are resolved over the phone. Around 4% are referred to mobile crisis teams for in-person support. Fewer than 2% involve EMS or law enforcement, usually with the caller’s consent.

911 is for immediate, life-threatening emergencies such as:

• A suicide attempt with serious injury or unconsciousness
• Someone experiencing command hallucinations telling them to harm themselves
• A person physically out of control and endangering themselves or others
• Someone holding a weapon and threatening harm
• Any situation where immediate medical or police response is needed

If there is not immediate extreme danger, 988 should be your first call for mental health support. Whether someone feels overwhelmed, in crisis, or just needs someone to talk to, 988 is there to help.